Certainly we do! We know our products are an essential part of anyone's hiking, camping or adventures, so we think it's important to get our products to everyone who needs them.
Your 100% satisfaction is important for us. We offer a massive 100-day Return & Exchange Policy:
-If a product gets damaged or was faulty upon a delivery we offer 100% refund.
-Timing: 100 days from date the item was received. To be eligible for a return, a proof of purchase must be provided. Goods must not be physically damaged by the user.
-For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return. Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are not responsible for shipping costs of returned items. When the returned item is received and inspected, the customer will receive a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's original payment method shortly after.
Each filter has a 5 year lifespan.
No, our filters can’t remove dissolved solids such as salt, fluoride or heavy metals smaller than 0.1 microns from water.
Our Straw™ water filters are all in one filtration systems that have no moving parts, and nothing to replace.Our Flow™ bottle filters and our GravityFlow™ gravity filtration systems do require replacing the filter once the flow rate has dramatically reduced. Every 2000L for the Flow™ and every 3000L for the GravityFlow™.
Below is the filtration life for each of our water filters:
Straw™: Filters up to 5000L (1100Gal)
Flow™: Filters up to 2000L (530Gal)
GravityFlow™: Filters up to 3000L (660Gal)
Straw™ and GravityFlow™: Using the backwash syringe included, fill it with clean water and squeeze water through the mouthpiece of the filter and force the water through the bottom. Doing this multiple times will restore the flow rate.
Flow™: Unscrew the filter from the bottle and shake it in clean water to restore the flow rate.
Our Straw™ filters attach onto most standard 28mm cap bottles. These are the typical bottles found on most fizzy drink bottles such as Coke, Pepsi and most store bought water bottles.
Simply remove the filter from the box, insert into a clean natural source like a flowing river, and suck directly from the river water. You can also fill up a regular plastic bottle (or the included water bottle) with water, screw the AquaHike Straw onto the top of the bottle, and drink directly from the bottle to clean water as you drink.
Our water filters don't remove viruses, chemicals, or dissolved solids smaller than 0.1 microns. If ever in doubt about the quality of the water, we'd advise seeking clearer water sources to filter, and boil water for at least 60 seconds to kill off any remaining bacteria or viruses.
Note: If there are toxic chemicals in the water sources you're consuming, even filtering and boiling the water may not remove them all. If at risk, please seek clearer water sources, with visually less contaminants.
We have multiple distribution centres across the world, including California - USA, Europe and Asia. We will ship from the closest distribution facility with the stock of your chosen item. Designed in UK. Made in China.